Refund Policy
Effective Date: August 18, 2026
At Scented by Milan, we take pride in creating quality body and scented products and want every customer to have a positive shopping experience.
Due to the personal-care and hygienic nature of our products, please review our refund and return policy carefully before making a purchase.
All Sales Are Final
Due to health, hygiene, and safety considerations, all sales are final on body and personal-care products once they have been shipped or received by the customer.
We do not accept returns or exchanges on products that have been opened, used, tested, or had their protective seal or packaging removed.
Fragrance Preferences
Fragrance is personal, and scents may smell different from person to person. We are unable to offer refunds or exchanges simply because a customer does not like a fragrance after receiving the product.
We encourage customers to carefully review product and fragrance descriptions before placing an order.
Damaged or Defective Products
If your order arrives damaged, defective, leaking, or with an incorrect item, please contact Scented by Milan within 3 days of delivery.
Please provide:
Your name and order number
A description of the issue
Clear photographs of the damaged or incorrect product
Photographs of the shipping packaging, when applicable
Once the issue has been reviewed and approved, Scented by Milan may provide a replacement, store credit, or refund, depending on the circumstances.
Please do not discard damaged products or packaging until your claim has been reviewed.
Incorrect Orders
If you receive an item that is different from what you ordered, please contact us within 3 days of delivery. We will review your order and work to correct the issue as quickly as possible.
Order Cancellations
Orders may only be canceled if production, preparation, or fulfillment has not begun. Once an order has entered processing or has been shipped, it cannot be canceled.
Shipping Charges
Original shipping and handling charges are non-refundable unless the refund is the result of an error made by Scented by Milan.
Scented by Milan is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier. Customers should contact the shipping carrier regarding packages shown as delivered but not received.
Allergies & Skin Sensitivities
Our body products may contain butters, oils, fragrance oils, and other ingredients. Customers are responsible for reviewing the listed ingredients before use, particularly if they have known allergies or sensitivities.
We recommend performing a small patch test before applying a new body product more broadly.
Discontinue use if irritation occurs.
Refunds will generally not be provided for individual allergic reactions or sensitivities unless the product received was defective, contaminated, mislabeled, or otherwise eligible under this policy.
Refund Processing
When a refund is approved, it will be issued to the original payment method whenever possible. Processing times may vary depending on the customer’s bank or payment provider.
Contact Us
If you have questions or concerns about an order, please contact:
Scented by Milan
Email: [email protected]
Website: scentedbymilan.us
We appreciate your business and thank you for choosing Scented by Milan for your body and scented products.
Scented by Milan — Indulge Your Body. Elevate Your Senses.